Help Desk
Sechrist Technology Group focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective solutions for outsourcing the technical and IT help desk functions. From our multiple technical service centers equipped with the latest technology, the call center help desk provides total support solutions for small businesses, medical practices, hospitals, law firms, and real estate agencies. The support provided is comprehensive and covers all major operating systems, desktop applications, and line of business applications that run the business office. Our support services allow clients to reduce their support costs by as much as 50%. The majority of our staff members are engineers with all necessary experience and technical certifications who have gone through extensive training in skills required for customer support. We can provide you with shared representatives or support personnel dedicated full time to your company. We work with every client to ensure our representatives match closely with the client's needs.
Our help desk services include:
- 24x7 Integrated support via telephone, chat, and e-mail
- Intelligent knowledge base FAQs and solutions database used for information and troubleshooting purposes
- Service request management
- Escalation procedure management
Enterprise Help Desk
We offer services to augment IT help desk teams by providing remote online real time technical support. We can integrate our remote support services with client systems and processes to provide a seamless experience to the end-user.
By implementing STG's multi-channel support system, computer users no longer need to rely on more expensive means of receiving help: desk-side visits, peer-to-peer assistance, or overburdened help desk staff. Individuals can get the help they need, when they need it, via telephone, instant messenger, e-mail, or Web, from a qualified team of STG help desk professionals.
STG provides a cost effective and scalable solution for outsourcing IT Help Desk functions by leveraging our technical service centers. The IT Help Desk provides total support solutions for the desktop and mobile application environments. The support provided is comprehensive and encompasses operating systems, devices, networking, and the various software applications that run in the office environment.